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FAQ


1. Student Forget Username


Your username is usually the first 5 characters of your full name and last 4 digits of birth cert or NRIC together with the alphabet, e.g. TANAH2345X.

Note: Usernames will not contain spaces or special characters such as apostrophes (') and hyphens (-).


2. reset password


* If you have forgotten your password, you can reset it by having a password reset email sent to your email address, or by answering a series of security questions.


* If your teacher is available to reset the password for you, you will be given a one-time password (OTP) to log in, after which you will be prompt to key in a new password.


3. find password reset email

When you use the Forgot Password feature to reset your password, an email with a password reset link will be sent to you. If you cannot find the email in your inbox, it may be in the spam folder.

Note: If the link has expired, go to the login page and select Forgot Password to request another link.

It is also possible that you have not entered and verified your email address. If that's the case, you may either use the security questions or approach a teacher to reset your password. Remember to key in an email address after that for future password reset.

If the problem persists, please contact the SLS Helpdesk at helpdesk@sls.ufinity.com or call 6702 6513.


4. Adding email address

You should set a password reset email address in your profile. This will allow you to reset your password through a password reset link if you forget it.

To set your password reset email address:

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1. On the top right corner of any SLS page, click on the button Set Password Reset Email Address followed by selecting Edit Profile.

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2. On the Edit Profile page, click the Email Address tab.
3. In the "Email Address" field, enter your email address.
4. Click Save.
5. An email with a verification code will be sent to your email address.

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6. Enter the verification code into the pop up box.

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7. Once verification is successful, a message will appear at the header. The verified email address will also be displayed in the "Email Address" field in subsequent log-ins.

Note: You must verify the email address before you can use it to reset your password.

While it is not a must to enter an email address, as this is the easiest and fastest method to reset your SLS password should you forget what it is.


5. operating system and browser requirements

The Student Learning Space (SLS) is accessible through internet browsers on either Windows PC, Mac, iPad or Android tablets. For a good user experience, tablets should have a screen size of at least 7 inches.

The recommended operating systems and browsers are:

Operating System
Browser
Microsoft Windows 7 SP1 and Windows 8.1
  • Google Chrome 66 and later
Microsoft Windows 10
  • Google Chrome 66 and later
  • Microsoft Edge 17 and later
Mac OS 10 and later
  • Safari 11 and later
  • Google Chrome 66 and later
iOS 11 and later
  • Safari 11 and later
Android 5 and later
  • Google Chrome 66 and later
chromeOS 79 and later
  • Google Chrome 79 and later


6. web browser troubleshooting tips

https://static.learning.moe.edu.sg/UserGuide/login-troubleshooting/web-browser-troubleshooting.html


7. sls helpdesk

https://static.learning.moe.edu.sg/UserGuide/login-troubleshooting/sls-helpdesk.html